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Registering for SAM - FAQs

In order to register for SAM, you need to create an account at sam.gov. Go to sam.gov and follow the instructions on the website. Then click ‘register a new entity’ to begin the registration process.
If you need our help registering for SAM or troubleshooting issues that have arisen with SAM, please book a meeting through office@nzconsulting.com. 
If you are booking a meeting to do a registration, please prepare 2 documents before the meeting:
     1.    Your certificate of registration. This should have your organizational name and year of foundation.
     2.    A document with the organization name and the address. 
Please note that the two documents must match in all particulars, including punctuation, so that the name appears exactly the same on both documents.
If the documents are not in English in the original, they must be translated by a qualified translator who must include, sign, and stamp a translator’s statement stating that they are qualified to do the translation, and that this is a true translation. All three documents, the original, the translation, and the statement, must be put together into one parcel in a PDF.
Once you have these PDFs ready, then we are happy to take you through the registration process. 
If you are experiencing difficulties registering for SAM, this could arise from a variety of causes, and we would be happy to check them out with you. Email us and we will arrange a time to speak.
Please note you no longer need to be registered at neither Duns & Bradstreet or through NCAGE to register for SAM. The exception to this is if you wish to work with the DOD in the US, in which case NCAGE registration is still required.
When you log into your account, you should be in your workplace. If you are about to register a new organization, scroll down to where it says get started (the dark green button) and follow the instructions on the website. If you need to renew or update your entity, click the paler green button and follow the instructions.
We strongly recommend that you authorize more than one administrator on your organizational account, so that if someone leaves, is unwell, or otherwise incapacitated, the second administrator can simply add an additional administrator, so that there are 2 active at all times. This is much easier than recovering your organization’s account if your one administrator is no longer available for whatever reason.
The process for adding an administrator is to go in your workspace and follow the information on the left-hand side. Just make sure that both people (original administrator and the person you want to give administrator rights to) have an existing SAM account and therefore can be added as administrators and therefore, in turn, can add administrators to the account themselves.
Any further interactions you have with SAM following registration must be done through the SAM.Gov website, as the SAM Registry is public and hence anyone registered on the system will receive a great deal of spam, some of it quite convincing. It is FREE to get and renew SAM. Anyone saying otherwise is spamming you. Do not click on links, however convincing the appearance of the email. 
The FSD (Federal Service Desk) is, in theory, available to address queries and challenges with the SAM registration process. The link is at the bottom of the first page you come to after signing in, under Customer Service. Sadly, during 2024, they added a quite frustrating bot which one must get through (itself a long and tedious task) before reaching an actual human being. The bot will tell you everything that is already on the FAQs on the website and we have yet to see an occasion on which it was anything other than a nuisance. 
Once you do reach a human, the desk team will help if they can, but their range of support options is limited. On the positive side, our interactions with the actual IT team behind SAM have been very positive and they were able to problem solve for us issues such as: ‘we do not have a street address because our town does not name or number its streets’ or ‘our national entity is not included in the registration drop-down menus’. 
SAM must be renewed once a year. Once you have completed your registration, put a note in your diary for a month before it expires to renew.  If no details have changed on the registration or the SAM system, the renewal process should not take more than 5 or 10 minutes.
Good luck!

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